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Mary Porta and Channel 4 highlight the lack of Customer Training in our High Street Shops.
Press release February 2, 2011
Many Retailers, stand out from the crowd and in most cases it is for the wrong reasons; poor Customer Service. Bad press, loss of custom and damage to a brand is usually caused by bad Customer Service. Mary Porta goes shopping undercover in some of the major High Street Stores, bringinig to our attention the lack of good Customer Service; Retailers have to look at their own Customer Service.