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Mary Porta and Channel 4 highlight the lack of Customer Training in our High Street Shops.
Press release February 2, 2011
Many Retailers, stand out from the crowd and in most cases it is for the wrong reasons; poor Customer Service. Bad press, loss of custom and damage to a brand is usually caused by bad Customer Service. Mary Porta goes shopping undercover in some of the major High Street Stores, bringinig to our attention the lack of good Customer Service; Retailers have to look at their own Customer Service.Mary Portas storms into the High Street, as Retailers we question our own Customer Service
Press release January 19, 2011 Retail Remedy's “Mary Queen of Shops” reviews can deliver really ground breaking changes in the way that the Retailer engages with their customers and how they understand the direction they need to take